Easiest Way to Make Your Support Team More Productive – Guest Post by Jason Grills

If your brand provides the market with real value, at some point, it will attract an army of interested customers. At that moment, a reliable and efficient support team will become a crucial asset in your business.  A survey conducted in 2011 by American Express showed that satisfied customers share their positive experience with support service with up to nine people. To make your team … Continue reading Easiest Way to Make Your Support Team More Productive – Guest Post by Jason Grills

5 Ways to Ruin a Remote Working Role

According to a forecast of employment trends by the World Economic Forum, work flexibility, including telework, is “one of the biggest drivers of transformation” in the workplace.” A Gallup poll found that 37 percent of American workers have worked virtually in their careers, a four-fold increase since 1995. (Source: Remote.co). While companies like Yahoo, Reddit and IBM are moving away from remote working, other companies such … Continue reading 5 Ways to Ruin a Remote Working Role

What Project Managers Can Learn from The Game of Cricket?

What Project Managers Can Learn from The Game of Cricket?

As an Indian, the cricket bug bit me early on with hours spent in games of street cricket, local club games and watching games on television with my friends. As a cricket fanatic and project management professional I can’t help but draw the parallel between the two. In this blog I hope to share my views on lessons project managers can learn from the game of cricket. Continue reading What Project Managers Can Learn from The Game of Cricket?

Seven Ways To Build A Highly Motivated Project Team

Motivation is personal. We can only evoke certain feelings in others, but they must motivate themselves. This explains why when attending a presentation by a motivational speaker, most attendees are so pumped and motivated. However, when they go home, the positive spirit suddenly plummets. Continue reading Seven Ways To Build A Highly Motivated Project Team

3 Tips for Becoming an Effective Mentor

Seasoned project managers will tell you that people always come first in the mix. They focus on honing their leadership skills and develop an ability to bring a group of diverse people to come together and work towards a common goal or purpose. Over a period of time, they are not seen just as managers anymore, but as leaders, guides and mentors. Continue reading 3 Tips for Becoming an Effective Mentor