3 Tips for a Smooth Transition to a Project Manager Role

An ascension to a project manager position is a significant milestone in one’s career. It is the point where one goes from being a specialist to taking higher accountability for outcomes, people, and process. A project manager position is the ideal stepping stone to a leadership career path. Continue reading 3 Tips for a Smooth Transition to a Project Manager Role

5 Key Customer Service Metrics to Follow for the Holiday Season – Guest blog by Sam Makad

“Sell good merchandise at reasonable profit; treat your customers like human being and they will always come back for more”- L.L. Bean The essence of good customer service and relation to the survival of any given business couldn’t have been better portrayed than as it was with the above statement by Bean. It simply suggests customer services as an essential part of sales process engineering … Continue reading 5 Key Customer Service Metrics to Follow for the Holiday Season – Guest blog by Sam Makad

What Project Managers Can Learn from The Game of Cricket?

What Project Managers Can Learn from The Game of Cricket?

As an Indian, the cricket bug bit me early on with hours spent in games of street cricket, local club games and watching games on television with my friends. As a cricket fanatic and project management professional I can’t help but draw the parallel between the two. In this blog I hope to share my views on lessons project managers can learn from the game of cricket. Continue reading What Project Managers Can Learn from The Game of Cricket?

Handling Poor Performance While Increasing Team Morale

Poor project performance happens all the time, which threatens quality, budget, and team morale. When it occurs, the project manager must deal with it as quickly as possible so the issue can be addressed accordingly without losing momentum. The thing is, often the issue can be addressed. Thus the quality and the budget would not be affected, but the team morale already suffers. Continue reading Handling Poor Performance While Increasing Team Morale

Seven Ways To Build A Highly Motivated Project Team

Motivation is personal. We can only evoke certain feelings in others, but they must motivate themselves. This explains why when attending a presentation by a motivational speaker, most attendees are so pumped and motivated. However, when they go home, the positive spirit suddenly plummets. Continue reading Seven Ways To Build A Highly Motivated Project Team