5 Inspiring Leadership Lessons from Legendary Leaders

I recently heard about an incident from a friend. He works in a mid-sized services company and on a Thursday evening, the fire alarm went off suddenly. The whole floor was scampering to get out of the office. As employees were making their way out of all possible exits, he noticed the CEO running into the office. He was surprised to see him go in … Continue reading 5 Inspiring Leadership Lessons from Legendary Leaders

5 Key Customer Service Metrics to Follow for the Holiday Season – Guest blog by Sam Makad

“Sell good merchandise at reasonable profit; treat your customers like human being and they will always come back for more”- L.L. Bean The essence of good customer service and relation to the survival of any given business couldn’t have been better portrayed than as it was with the above statement by Bean. It simply suggests customer services as an essential part of sales process engineering … Continue reading 5 Key Customer Service Metrics to Follow for the Holiday Season – Guest blog by Sam Makad

5 Simple Steps to Good Decision Making

An average adult makes about 35000 decisions a day. If one had to summarize a day at work, it would something like: Decisions, Decisions, and Decisions! In fact, a manager’s competency is measured by the quality of decisions made and the outcomes achieved. As you go higher up the ladder, decision making is all you do and every decision is crucial. I have read that … Continue reading 5 Simple Steps to Good Decision Making

What Is Growth Hacking and How to Use It in Business – Guest Post by Jade Parker

As time passes, more and more people are getting interested in the concept of “growth hacking”. The term “growth hacking” has become a buzzword for the entire IT community. Moreover, it’s very noticeable that the popularity of the term has increased over the last few years. Different authorities are constantly bombarding the market with new growth hacking strategies, experiments, and techniques. But the term still … Continue reading What Is Growth Hacking and How to Use It in Business – Guest Post by Jade Parker

Easiest Way to Make Your Support Team More Productive – Guest Post by Jason Grills

If your brand provides the market with real value, at some point, it will attract an army of interested customers. At that moment, a reliable and efficient support team will become a crucial asset in your business.  A survey conducted in 2011 by American Express showed that satisfied customers share their positive experience with support service with up to nine people. To make your team … Continue reading Easiest Way to Make Your Support Team More Productive – Guest Post by Jason Grills

How to have a good day at work

The average working adult spends over 90000 hours at work over a lifetime (Source: Happiness at Work, Psychology Today). If you relate that number to your adult working life, it’s a huge chunk of your time spent awake. Isn’t is then absolutely crucial for us to derive happiness out of this time? I believe with conscious effort and some healthy practices, it is very much … Continue reading How to have a good day at work

5 Things That Can Ruin Organizational Culture

As the market gets more competitive and economic climate, more uncertain, organizations tend to shift their focus to optimization and while that is imperative, the lack of focus on company culture can lead to long, irreversible damage. Culture continues to be a big buzzword in boardrooms; however, organizations assume that culture will get created on its own and will also sustain itself. Yes, culture is … Continue reading 5 Things That Can Ruin Organizational Culture